01. Effective Phone Skills Fundamental Phone Skills/01. Course Introduction.mp4 7.71 MB
01. Effective Phone Skills Fundamental Phone Skills/02. Related Courses.mp4 2.41 MB
01. Effective Phone Skills Fundamental Phone Skills/03. How We Communicate.mp4 7.44 MB
01. Effective Phone Skills Fundamental Phone Skills/04. Types of Calls and the Four R's.mp4 5.9 MB
01. Effective Phone Skills Fundamental Phone Skills/05. Four Fundamental Phone Skills.mp4 4.17 MB
01. Effective Phone Skills Fundamental Phone Skills/06. Cultures and Accents.mp4 5.13 MB
01. Effective Phone Skills Fundamental Phone Skills/07. Assume Good Intent.mp4 5.3 MB
01. Effective Phone Skills Fundamental Phone Skills/08. The Three Parts of a Call.mp4 1.77 MB
01. Effective Phone Skills Fundamental Phone Skills/09. Wrap-up.mp4 1.89 MB
02. Effective Phone Skills Mastering the Phone Call/01. Introduction.mp4 347.05 KB
02. Effective Phone Skills Mastering the Phone Call/02. The Purpose and Four R's Part II.mp4 11.26 MB
02. Effective Phone Skills Mastering the Phone Call/03. The Beginning of the Phone Call.mp4 1.82 MB
02. Effective Phone Skills Mastering the Phone Call/04. The Middle of the Phone Call.mp4 3.19 MB
02. Effective Phone Skills Mastering the Phone Call/05. The End of the Phone Call.mp4 1.4 MB
02. Effective Phone Skills Mastering the Phone Call/06. What Does Your Body Do.mp4 3.5 MB
02. Effective Phone Skills Mastering the Phone Call/07. What Does Your Voice Do.mp4 3.68 MB
02. Effective Phone Skills Mastering the Phone Call/08. Understanding Other Participants.mp4 2.28 MB
02. Effective Phone Skills Mastering the Phone Call/09. Removing Distractions.mp4 6.61 MB
02. Effective Phone Skills Mastering the Phone Call/10. Follow-up and Notes.mp4 3.27 MB
02. Effective Phone Skills Mastering the Phone Call/11. Saying 'I Don't Know'.mp4 1.99 MB
02. Effective Phone Skills Mastering the Phone Call/12. Managing the Conversation.mp4 2.22 MB
02. Effective Phone Skills Mastering the Phone Call/13. Wrap-up.mp4 2.1 MB
03. Effective Phone Skills Beyond the Phone Call/01. Introduction.mp4 441.91 KB
03. Effective Phone Skills Beyond the Phone Call/02. Voicemail Do's and Don'ts.mp4 4.07 MB
03. Effective Phone Skills Beyond the Phone Call/03. Taking a Message Do's and Don'ts.mp4 671.13 KB
03. Effective Phone Skills Beyond the Phone Call/04. Text Messaging Do's and Don'ts.mp4 3.22 MB
03. Effective Phone Skills Beyond the Phone Call/05. Video Conferencing Do's and Don'ts.mp4 3.86 MB
03. Effective Phone Skills Beyond the Phone Call/06. The Power of Follow-up.mp4 2.13 MB
03. Effective Phone Skills Beyond the Phone Call/07. Handling Angry and Out of Control People.mp4 3.31 MB
03. Effective Phone Skills Beyond the Phone Call/08. Improve Your Skills With Mock Recordings.mp4 2.33 MB
03. Effective Phone Skills Beyond the Phone Call/09. Wrap-up.mp4 2 MB
effective-phone-skills.zip 489.45 KB
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