Lynda - Innovative Customer Service Techniques

mp4   Hot：520   Size：291.53 MB   Created：2017-08-27 02:43:37   Update：2021-12-09 12:55:48  

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File List

  • 013 Increasing teamwork between departments.mp4 26.56 MB
    014 Creating positive social pressure.mp4 26.38 MB
    010 Understanding the consequences of multitasking.mp4 26.2 MB
    005 Winning the moments of truth.mp4 25.09 MB
    011 Avoiding directed attention fatigue.mp4 23.95 MB
    006 Making wait time more bearable.mp4 22.33 MB
    008 Improving your powers of observation.mp4 22.12 MB
    009 Overcoming the illusion of speed.mp4 22.1 MB
    012 Identifying the secrets of employee motivation.mp4 21.86 MB
    004 Identifying the most important need.mp4 21.04 MB
    003 Understanding why customer service is hard.mp4 15.83 MB
    007 Getting customers to know your name.mp4 15.54 MB
    015 Next steps.mp4 7.96 MB
    002 What you should know before watching this course.mp4 7.76 MB
    001 Welcome.mp4 6.55 MB
    Ex_Files_Innovative_Cust_Service/Exercise Files/Learning Plan Worksheet.pdf 63.35 KB
    Ex_Files_Innovative_Cust_Service/Exercise Files/Wait Time Checklist.pdf 53.68 KB
    Ex_Files_Innovative_Cust_Service/Exercise Files/Additional Resources.pdf 49.99 KB
    Ex_Files_Innovative_Cust_Service/Exercise Files/Whats My Job Worksheet.pdf 42.99 KB
    Ex_Files_Innovative_Cust_Service/Exercise Files/Moments of Truth Worksheet.pdf 42.85 KB

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