Showing 21-40 of 1,270 items.

mp4 Lynda - Delivering Bad News to a Customer

Hot:597  Size:340.25 MB  Created:2017-09-21 12:45:31  File Count:15

04. Communication Channels/01. Email.mp4  18.08 MB
02. The Four Keys to Delivering Bad News/02. Acknowledge concern.mp4  18.43 MB
03. What to Do in Specific Situations That Call for Bad News/02. It's impossible to do.mp4  19 MB
05. Conclusion/01. Next steps.mp4  19.43 MB
03. What to Do in Specific Situations That Call for Bad News/03. When you have to say no.mp4  20.63 MB

mp4 Lynda - Managing a Customer Service Team

Hot:526  Size:521.85 MB  Created:2017-08-30 22:36:19  File Count:39

007 Understanding how 'icebergs' can sink your service.mp4  27.19 MB
024 Exploring the escalating costs of service failure.mp4  25.12 MB
005 Setting customer service goals.mp4  23.89 MB
012 Understanding why serving customers is hard.mp4  23.69 MB
013 Exploring how incentives can hurt service.mp4  23.58 MB